Our Location

304 North Cardinal St.
Dorchester Center, MA 02124

Privacy Policy

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Introduction

Who we are

Your rights

The lawful bases we use to process data

The information we collect and how we use it

How long we keep your data for

Third parties we share data with and receive data from

Keeping your personal data secure

Third-party apps, websites and servicces

How you can get in touch

Introduction

Choosing to shop with Miu Art Studio means you’ve placed a great deal of trust in us. In sharing your personal information we hope you in return benefit from a tailored and convenient shopping experience. With trust comes responsibility and we take this responsibility very seriously.

This privacy policy helps you to understand how we use your personal information and who we share it with. It applies if you shop on miuartstudio.co.uk website, using the services, attend to off line events, download resources, or if you otherwise share your personal information with us; for example, if you contact us with a query or we send you marketing.

By using Miu Art Studio services means you are agreeing with our policies and practices. We change the terms of this privacy policy from time to time and you should check it regularly. The last updated date is shown at the beginning of the document.

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Who we are

Miu Art Studio is a resisted business in the UK by Miu Shu, when we say “we”, “us”,  or “our” in this policy we are referring to https://www.miuartstudio.co.uk or any website of ours that links to this this privacy notice.

We are the data controller, which means we are responsible for deciding how and why your personal information is used. We are also responsible for making sure it is kept safe, secure and handled legally.

We operate to the highest standards when protecting your personal information and respecting your privacy. If you have any questions about your personal information, or how we use it, you can contact info@miuartstudio.co.uk  

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Your rights

You have a number of “Data Subject Rights”, we have explained below what they are and how you can exercise them. You can read more about these rights on the Information Commissioner’s Office website at www.ico.org.uk .

  • Right of access –You have the right to request a copy of the personal information that we hold about you.
  • Right to rectification –If you think any of your personal information that we hold is inaccurate, you have the right to request it is updated. We may ask you for evidence to show it is inaccurate.
  • Right to erasure – (also known as the Right to be Forgotten) – You have the right to request that we delete your personal information that we hold.
  • Right to restriction of processing – You have the right to request we restrict or suppress the personal data we hold about you.
  • Right to data portability – You have the right to ask us to electronically transfer your personal information to another organisation in certain circumstances.
  • Rights with regards to automated decision making, including profiling –We sometimes use your personal information to make decisions by automated means. This involves us analysing your account activity including applications, orders, payments etc. We do this to confirm your identity, prevent and detect crime, and lend responsibly. This automated decision making is necessary if you would like to continue to use our service online. You have a right to reject automated decisions, but it may mean that you can only use our service in our Venue activities. (Exhibitions, craft fairs, local shop events, or in person workshops)
  • Right to withdraw Consent – Where we are relying on your consent for processing you can withdraw or change your consent at any time.

The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.

If you have any general questions or want to exercise any of your rights, please contact info@miuartstudio.co.uk or visit https://www.miuartstudio/contactus for other ways to contact us. In order to maintain the security of our customers’ personal details, we may need to request proof of identity before we disclose personal information to you in response to any request.

We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You have the right to lodge a complaint directly with the Information Commissioner’s Office, the data protection regulator in the UK, you can do this by visiting the ICO website: https://ico.org.uk/make-a-complaint/

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The lawful bases we use to process data

We will only ever process your information if we have a lawful basis to do so. The lawful bases we rely on are;

  • Contract – This is where we process your information to fulfill a contractual arrangement we have made with you.
  • Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose.
  • Legitimate Interests – This is where we rely on our interests as a basis for processing. Generally, this is to provide you with the best products and services most securely and appropriately, but not where our interests are overridden by your interests.
  • Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime or to meet responsible lending criteria.
  • Vital interests – This is where the processing of personal information is necessary to protect someone’s life.

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The information we collect and how we use it

We collect and use the information that you provide to us directly, for example; when you register for an account; we use cookies and other similar technologies to collect information from your devices when you interact with our advertising or use our website (you can find out more information in our cookie policy); we keep records when you speak to our customer service; we take personal information from a number of third parties to help us manage your account and improve customer experience.

To process any orders that you place with us and to facilitate any returns (Contract)

To provide you with access to an account (Contract)

  • To register an account with us we capture information such as your name, contact and delivery information, and a password to protect your account (account information). We use the same information on an ongoing basis to manage and provide secure access to your account, and provide you with the services you request.

To provide customer service to you (Legitimate interest)

  • We record calls and keep correspondence (customer service records) when you contact info@miuartstudio.co.uk or interact with us on social media. We use these customer service records to manage your queries or complaints effectively, for quality monitoring and to continually improve our services.

To offer and manage any credit we provide to you (Contract & Legitimate Interest)

  • When you apply for and use credit with us we will use your account information to make searches with third parties who will give us information about you, such as your financial history. We do this to assess your creditworthiness and product suitability.
  • We use purchase and payment history, along with your account information on a cyclical basis to manage your credit facility with us.
  • We use your account information, purchase history, payment history and third party information to collect and recover money that is owed to us should your account fall into arrears. Please see the section on “third parties we share data with and receive data from” below for more information.

To personalise and improve your experience when you shop (Legitimate Interest)

  • We keep a record of how you interact with our website and any marketing you are exposed to, we use this data, along with purchase history, demographics, account information and third party information, to show you products and offers from across Miu Art Studio products that we think you will be most interested in and to tailor your experience.
  • We will send you a receipt by email if you have requested this when you shop with miuartstudio.co.uk (consent).
  • We use your account information, information on the devices you use to access our sites and your interactions with us to operate personalised features across our websites, products, services and communication.

To inform you about products and services that may interest you (Legitimate Interest)

  • We use technologies such as cookies within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you and other customers. We share aggregated and anonymised information about the customer segments we are interested in reaching with advertising partners, so they can focus on showing adverts to those who are most likely to be interested in our products, services and offers, and to prevent them showing you irrelevant or repetitive advertisements.
  • We receive information on how you interact with our adverts and content on third-party websites and social media platforms (such as Google or Facebook) which we use to tailor the information that is displayed to you.

To keep in touch with you (Legitimate Interest)

  • When you register for an account and shop with us we will keep you up to date with news of products and services including Miu Art Studio events, offers, promotions and sale information – unless you tell us you don’t want us to through the “my account” or using the link in every email that we send to you.
  • When we send you communications we use records of how you interact with our website and any other marketing we have sent to you, along with purchase history, to tailor the messages to include information you are most likely to be interested in.
  • We use your account information to notify you about important service messages, such as material changes to this policy, product recalls or information about your account.

n.b. If at any point you have made amendments to your contact preferences in the “my account” section of our website, selecting to receive communications from us, we are operating under consent instead of legitimate interest.

Information automatically collected

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://miuartstudio.co.ukcookie-policy

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services(such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

To develop and improve our products, range and services (Legitimate Interest)

  • We share insights about our customers (in an anonymised and aggregated format) with the companies whose products (art suppliers) we sell. This helps them better understand the different profiles of our customers, focusing on those who buy their products or are interested in them.
  • We may contact you to take part in customer satisfaction surveys, if you respond we collect your feedback and contributions (customer feedback). We use this information to develop the services we offer.
  • We use information about how you browse and engage with our website to improve our websites.

To prevent and detect crime and other incidents (Legitimate interest/Legal obligation)

  • When you register an account, or contact us we use your account, application and purchase history information to confirm your identity.
  • We use device identifiers and IP addresses in fraud prevention and investigation, and to maintain network and data security.

To fulfil our legal obligations (Legal obligation)

  • We use your data to ensure we comply with any requirements imposed on us by law or court order, including disclosure to law or tax enforcement agencies and authorities or pursuant to legal proceedings.
  • We will share data with regulatory and other official bodies if they make formal requests.
  • We will maintain records to meet regulatory and tax requirements.
  • We will use your account information to contact you in connection with product recalls or other similar product quality issues and to comply with our legal obligations in connection with the sale of age restricted products.

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How long we keep your data for

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

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Third Parties we share data with and receive data from

We work with a number of trusted third parties to provide you high quality goods and services.

We always make efforts to anonymise data and only pass over personal information that is absolutely necessary for the purposes it is being processed. We always do so securely.

  • Delivery Partners –Helping us to deliver the goods you order to you including our brand partners that dispatch and deliver goods to you directly.
  • IT Companies –Supporting us in maintaining our website and other business systems including; providing phone lines, data storage facilities, and providing and supporting Cloud based infrastructure used in providing our products and services.
  • Marketing Companies and Online Advertising –Helping us to manage our electronic communications to you and to help us show you the advertising you are most likely to be interested in, Companies that provide marketing and advertising assistance (including management of email marketing operations, mobile messaging services such as SMS, and services that deploy advertising on the internet or social media platforms, such as Facebook and Google) as well as analysis of the effectiveness of our advertising and communications campaigns.
  • We use technologies such as cookies, pixels, and device IDs–within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you.
  • Consumer profiling organisations –These organisations provide demographic or other data to help better understand customers’ demographics, lifestyles or shopping.
  • Payment processors –Payment card processors to process credit and debit card payments and stall payment information; for example Worldpay and Paypal.
  • Fraud prevention services –Before we provide goods and services to you, we use third parties to undertake fraud and money laundering checks and verify your identity. These organisations will report to us on industry fraud indicators and if they have reason to believe an identity is fraudulent. If we have reason to suspect fraud or other criminal offences we will pass your personal information to fraud prevention agencies (such as CIFAS) or law enforcement agencies for the detection, investigation and prevention of crime. If we think there is a risk of fraud, we may suspend activity on your account or refuse access to your account and/or cancel an order. If we do this we will inform you by email or SMS and ask you to contact us.
  • Research and analytics companies –We may share personal details to allow research companies and feedback providers to contact you directly on our behalf in order to capture your opinions on our products, services, websites and apps. We may ask these research companies to analyse the results so that we can better understand your online experience, which will help us to improve our services. We only provide them with the information they need to perform their function. This may take the form of a survey, where you may be asked to review a product or service you’ve bought or provide general feedback on our products and services. You will always have the choice about whether to take part in our market research or surveys. We may share information with specialist companies to analyse customer information to help us better understand how you use our services and to tailor products, services and offers that may be relevant for you. We utilise companies that help us track and record the way you navigate our website, so that we can understand your online experience and use it to improve our services and offer a more personalised experience.
  • General service companies –Such as insurance companies, printers and mailing houses that assist us in providing our products and services.
  • Regulators and the Police –We will share data with regulators and other official bodies (including law enforcement) if they make formal requests or pursuant to legal proceedings.

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Keeping your personal data secure

We always ensure that personal data is secure by continuously developing our security systems. We have implemented appropriate technical and organisational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of processing, in accordance with applicable law.

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Third-party apps, websites and services

If you use any third party apps, websites or services to access our services, your usage is subject to the relevant third party’s terms and conditions, cookies policy, and privacy policy. For example, if you interact with us on social media, your use is subject to the terms and conditions and privacy policies of the relevant social media platform (Facebook, YouTube etc.). The same applies if you use third party services. In certain cases, we may be required to share your personal information, in relation to transactions and usage of the services, with the relevant third party.

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How you can get in touch

If you have questions or comments about this notice, you may email us at info@miuartstudio.co.uk or visit https://www.miuartstudio/contactus for other ways to contact us.

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